The Professional Network

By his own admission, my father had a great career.

He spent three decades, through the 70s, 80s and 90s, as president of a major commercial printing operation in San Francisco. Customers included many of the city’s important businesses as well as several of the new Silicon Valley companies such as Hewlett Packard and Apple.

He successfully steered the company in the face of rapid change throughout the industry brought on by computer typesetting and graphics.

My dad’s business card.

He retired at just the right time, before commercial printing in San Francisco became essentially a thing of the past.

Now in his 90s, he has maintained relationships with people he met throughout his career, and he remains almost universally well-liked.

I had hoped my own career would come close to emulating his. Unfortunately, I have fallen very short of the mark.

There are a number of reasons for that, which I have discussed before. One that I will discuss here is the cultivation and maintenance of business relationships.

My dad was from an era when those relationships were everything. There was no social media or internet. Relationships were maintained through time spent in person or on the phone.

We didn’t go on vacation with the families of his colleagues. But we did have dinner at their houses, and they came to dinner at ours. He had lunch almost every work day with a colleague. (In contrast, I usually eat alone.)

My dad also had connections with many people not in the printing business. He kept in touch with former classmates, with other business leaders, and was active in the local chapter of the Rotary Club. All of it was important to him.

He once told me that, if one of his friends or colleagues said to him “My son needs a job” he would find that person’s son a job at his company. And he expected the same consideration in return.

Whether that was common for the time or just something my dad did, I don’t know, but that sure as hell isn’t what’s happening today. I admit that I have not cultivated relationships the way my father did, but I know people and I have former classmates. And this has been my experience:

Over a decade ago I began to think about a career move. I had some ideas and I started talking to people. I went to lunch with a experienced lawyer and asked for help with a career change. The most he did was look over my resume and say “Washington is an information town. I’m sure you will find something.”

I sent my resume to a member of my church, asking for help with getting a job in her organization. All she did was suggest that my resume should be formatted properly.

I sent an email to the then-managing editor of the Atlantic, James Bennet, asking for help landing a position with the magazine. This was at my dad’s suggestion, since he somehow knew Bennet through his network of connections. Bennet emailed back to say that he forwarded my resume to his HR department. I heard nothing further after that. (At least he responded. Some don’t have the courtesy to do even that.)

When I got laid off in 2009, my search for a career change took on a new urgency.

A friend put me in touch with a friend of theirs at the EPA. I scheduled an appointment to meet and ask for help landing a job there. He looked at my resume, but all he would offer was to say “We are always looking for smart people here. ” I never heard from him again.

I tried contacting someone locally who went to the same law school as I did. I didn’t know him personally, but I recalled my dad’s words about all it should take is to say that I went to the same school to open doors. I sent this guy emails and regular mail. I never heard back, not even to acknowledge receipt of my mail. Literally no response.

The sister of an acquaintance worked at a firm that placed temps in law firms. I met her for an interview. I never heard from her again.

And so it has gone, time after time.

I’m not entirely sure where I veered off course. Maybe I should not have asked for help, been more bold, told people what I can do for them, all the things that career coaches say to do.

But help was what I needed, and I wasn’t too proud to ask.

Which raises questions about the culture of work in America today. Much has been said (too much in fact) about how “no one wants to work.” And yet when someone is literally begging for assistance getting a job, backs are turned.

Maybe I was seen as a bad risk. I will never know for sure. No one is talking to me.


Epilogue: Once I told a friend that I felt as if I had been blacklisted. He said “How can you be sure that you’re not?”



Just a Paycheck

A comeback that is 25 years in the making can hardly be considered “snappy” but here it goes.

The first three years after I graduated from college, I spent in food service. And one day, on a day off, I was at a function with my now wife and some of her co-workers. I was sharing a conversation I’d recently had with one of the cooks at the restaurant I was working for at the time. I’d asked if he cooked much at home and he told me that most days he just makes a sandwich and has a beer.

One of my wife’s co-workers, who had some experience in running a restaurant, said something along the lines of “Well, he most not be a real cook, because the real cooks I’ve worked with continue to create in their kitchen at home.”

At the time, I didn’t know what to say. She was older, presumably more experienced, and I was not one to argue.

But in the intervening years, I have learned that, for many people, a job is…




It would be wonderful if we all could be gainfully employed in an occupation that we find ourselves uniquely suited for, that gives us companionship with colleagues and the satisfaction every day of a job well done.

But not every job is the perfect job, and not everyone has the privilege in their life of finding something that even resembles perfect. The laws of supply and demand remove many of our choices to somewhere beyond our grasp.

In the meantime, the bills have to be paid and there are mouths to feed. There is trash to be collected and sewers that need to be unclogged. There is vomit that needs to be cleaned up, roadkill that needs to be moved out of the road, asses that need wiping.

As I’ve said before, there are some people of a certain political point of view who say that everyone should be grateful simply to be employed. And I will allow that being employed has merits in an of itself. But the gratefulness is a stretch when the best you can say about your job is that it is just a paycheck.

So yes, there are certainly some “real cooks” out there who are passionate about preparing food. And then there are others (probably many others) for whom the work at the stove and the plating of the food is just a means to an end. When they clock out, they’d rather not think about it until the next shift.

And it would be best not to confuse one for the other.

There’s a fine line between “work[ing] like a soul inspired until the battle of the day is won” and “hanging on in quiet desperation.” Most of us take comfort believing that there are working heroes, who pour their soul into their occupation day in and day out (lots of TV shows about that). But if you peel back the curtain a bit, the reality is far more bland and nuanced, and we should neither think better of ourselves for it nor judge others (or ourselves) more harshly.

There. A not-so-snappy comeback.

Take This Job and Find a Better Way

About 15 years ago, I was in Reno on a business trip with a colleague. While we were waiting to meet with a client, we ate lunch in a hotel restaurant and had a brief conversation about the nature and value of work.

As we ate, a thin woman who may have been in her late 50s wandered through the dining area and repeatedly announced “Keno” in a high-pitched voice. She was wearing a uniform of some sort that identified her has an employee of the establishment. She gave off a vibe of tedium, which seems understandable if all she did for eight hours a day was solicit wagers on the Keno games inside a windowless hotel casino. (In case you’ve never been to Nevada, pretty much all hotels are casinos.)

Photo: John Sanphillippo

My colleague and I watched her come and go. After a while, my colleague looked at me and said, “Is that the kind of job that makes someone grateful to be employed?”

“No,” I said with a sad chuckle. “She actually seems rather pathetic.”

Employed, but pathetic.

Up until recently, our current president was very proud of the number of people employed in the United States. Whether these statistics portray an accurate picture or not, there was a lot of verve in the economy before the coronavirus brought things to a screeching halt.

Since March, a lot of people have lost their jobs. Some of those job losses will be temporary, but many will likely be permanent. And it is worth asking whether those were jobs really worth having to start with. Perhaps there is something more than the job/no job binary.

There are many in this country who have a point of view that goes something like this:

  • any employment is better than no employment
  • having no job is “bad,” as in “idle hands are the devil’s workshop”
  • all jobs are of equal quality when viewed in the employment/no employment dichotomy
  • any job will be a step up the ladder of progress.

This is a very simplistic perspective that ignores many realities of human interaction. Among them are the fact that employers take illegal (and sometimes immoral) advantage of their employees all the time, day in and day out. One has only to look at the number of lawsuits that employees or former employees have filed against companies to get a sense of the magnitude of the situation.

This also ignores the plight of the working poor, who are employed and yet still unable to afford basic necessities such as decent housing, food, and health care, and have no guarantee that things will improve. Also, freelancers, contract workers, and those stuck in the so-called gig economy have little reason to feel that they’re being paid fair compensation for their efforts.

The job vs. no job view of employment paints a flat picture. It disregards the idea that employment–serving a valued role in society–can be key to one’s sense of self-worth. Once, all employment, with the possible exception of royalty, served a purpose. Today, there are far too many “bullshit jobs.” Perhaps we will actually be better off if many of these just go away, to be replaced by truer, more worthwhile vocations.

This may sound unsympathetic, but I would question how much people really enjoy selling shit on Ebay day in and day out, or taking money from drivers while sitting all day in toll booths, or calling out the next round of Keno betting in a forgettable lunch cafe in Reno. I think there is a better way, and I think we can take some time during this moment in our history allow ourselves to consider the possibilities.

There is a perhaps unsolvable tension between the economic need of having the means to fulfill one’s basic needs and the psychological need for fulfillment and understanding. We’ve created a society where the two are often mutually exclusive. Perhaps we could do better.

Gen X Has a New Hero

A few years ago, I wrote about how people from Generation X*–my generation–are essentially nonexistent in the public sphere. With few exceptions, we are almost invisible.

I used the example of Reid Hoffman, billionaire founder of LinkedIn, as an example that proves the point. Without Hoffman, who I went to summer camp with, there is nobody of my generation who has “made it.”

I now want to amend that statement and add to my list Eric Garcetti, the Gen X mayor of Los Angeles.

Garcetti began serving as mayor of L.A. around the time I wrote my post on Hoffman, and has shown in the past seven years to be very capable of being in charge of a large and diverse city.

Los Angeles currently has about 4 million people and serves as the keystone to a metropolitan region of about 19 million people. It is often said that the region has more Koreans than anywhere outside of Seoul, the most Mexicans outside of Mexico City, the most Iranians outside of Tehran. The economy of the Los Angeles region is larger than the economies of several nations, including Argentina, New Zealand, Saudi Arabia, and Sweden.

I think that whatever Garcetti is doing, he’s doing it right. Like any large city, L.A. has its problems, including crime and homelessness. But no one person can solve all of a city’s, state’s, or country’s social problems, despite what some people want to believe. That takes everyone working together.

However, an effective leader provides the vision and the glue to keep a large and diverse city, state, or nation on track. Garcetti is clearly doing this, and I’m impressed.

*NOTE: I am using the Pew Research Center’s definition of Gen X, being people born 1965 to 1980.

Three Awards

The corporation I work for has three awards to recognize employees’ accomplishments, none of which I qualify for.

One is for journalists, and I am not a journalist. One is for people who work on specific products that we offer, and I work on none of those products. And one is for managers, and I am not a manager.

Which leaves me in the pool of employees who essentially work unrecognized, day after day, year after year. This would include people such as accountants, help desk representatives, or the people who make sure the toilets still flush.

However, there is one award we all qualify for: the “service award.” This is the “award” people get for sticking with the company for 10 years or more. It basically recognizes people for being unambitious and unable to be employed anywhere else. It rewards people for not being creative enough, or providing enough value, to be noticed. It rewards people for blind loyalty and doing the minimum required to not get fired.

The situation does not inspire me to achieve much. I was laid off once from this company and I fully expect that it could happen again.  I know I’m expendable. This makes the “service award” less impressive than the others. (Full disclosure: even people who’ve won the above mentioned awards have been laid off.)

Which means that all the corporate-speak about teamwork, collaboration, and excellence ring hollow. If employees truly mattered, there would be more ways to recognize, more value placed on everyone’s work product (and not just the work product of the few). There would be a CEO who actually spoke to employees, not at them (we used to have one; he’s dead now).

Corporations are different than they used to be, and I don’t think it can be entirely blamed on the economy. My father ran a commercial operation for over 20 years in San Francisco and he knew the name of every one of his employees. This could still be done today if the CEO wanted it to, instead of wanting more salary and to please the shareholders. Or to achieve greatness. In other words, corporations are the people who compose them, more so than their stock ticker or SEC filing. It would be nice if they behaved that way.